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Create a Surf Dive 'n' Ski customer account for effortless access to order history, order tracking and faster tomorrow checkouts. I returned an item and it was incorrectly processed? Can I buy or redeem a gift Card online? Any amounts not redeemed in the relevant purchase will be forfeited. If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or coming order. If you know the style name of what you want, you can enter this into the Search Surf Dive 'n' Ski on the top of any page on the site and we will find you everything related to your search. The whole amount of the order will be frozen on your account and this amount is taken when the order is dispatched. authorizations will appear as pending charges on your card, but you will only be charged once for a single order when it is dispatched. Our cordial staff will do everything they can to accommodate your needs, but popular items are commonly obvious to sell out quickly. Yes, we have an extensive range of size guides for our clothing, wet suits, snow gear, accessories and footwear for men, women and children. When is your Christmas ordering cut off? Order in time to make it under the tree! The items are personally folded and enclosed safely in a satchel box with your personal invoice. Our standard returns policy remains for all purchases made for all purchases outside of these dates. Print a copy of the return authorization form and include it with your return package. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you take your refund as quickly as possible. We also trust returns at any one of our stores nationwide. Please permit up to two business days from the time the return is received for the refund to be processed. If the returned item was damaged, imperfect or if we shipped you the wrong item we will gladly pay for the return shipping cost upon assessment, as healthy as the shipping for the new item. Check out our Aid section to see if we've already answered it. We aim to dispatch all orders placed earlier 2pm EST (working days only) alike day. The delivery times provided by us are estimates only. In the event that multiple items are ordered, portion deliveries may be made where stock is not available. The buyer is responsible for inspecting the goods for fault and notifying us within 5 busy days of receiving the goods should there be a fault.
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