Nsw Health Care Complaints Commission
Health Care in Sydney

A health service provider or other concerned person. If a complaint is made on behalf of a tolerant who experienced a problem, the Commission will inquire for their written authority unless the tolerant is deceased, underage or otherwise incapable of giving their consent. The patient's consent to access their medical records will also help the Commission in dealing with the complaint. What does the Commission do when a complaint is received? The Commission is required to notify a health service provider that a complaint has been made about them. The Commission will usually present the health service provider a copy of the complaint and interrogate them to respond. When the Commission has sufficient information it makes a decision about the best way to manage the complaint. In some instances, the Commission can decide not to notify the health service provider of the details of the complaint. This is only done where the notification would put at risk the health or safety of a person, prejudice an investigation, place a person at risk of intimidation or affect the employment of an employee of a provider. Sometimes, in intricate matters, it may take longer to get all necessary information to make an assessment of the complaint. How can I resolve concerns about the health care I have provided? It is generally recommended to deal with complaints directly when they occur and try to resolve them locally with the patient or person that complains. Every complaint is different, so the approach to addressing it will dispute depending on: Your response to a complaint should be in writing. Yield your perspective in relation to the complaint. For further information refer to Responding to a complaint. Refer the complaint the Commission's Resolution Service. Refer the complaint for formal investigation where it raises a pensive issue of public health and safety or may result in disciplinary proceedings. Refer the complaint to the pertinent public health facility to resolve the complaint directly with you. The person who made the complaint may request a review of the Commission's assessment decision. Anyone has the right to make a complaint release from harassment or intimidation. Has no power to award damages or determine compensation and it cannot direct a health service provider to take specific action to resolve a complaint. Cannot deal with matters that occurred outer of MSW. Acts to protect the public health and safety.