Virtual Call Centre
Business Services in Sydney

Virtual call centre hires and trains only professional call centre agents. Only highly educated home-based call centre professionals with the talent, knowledge, and certification needed for specialized industries are engaged by VCC. VCC team is focused on uncovering the opportunity; identify the decision maker and delivering the details of the conversation to you. All of, provides a stronger foundation for actual sales than the attempted calls that many leads generation firms thought. Professional prospecting should really be measured by qualified leads rather than calls per hour. The objective is to provide facts regarding upcoming projects, timeframes budgets and solutions being considered. Every conversation is carefully evaluated and rated. Custom call centre scripts provide structure while allowing our consultants to initiate a business discussion and uncover details that may have been overlooked. Only fully experienced sales and Customer Service agents are employed by Virtual Call Centre who has a professional approach to your customers. Our team can manage the entire contact centre project on your behalf. We provide inbound and outbound Telemarketing to uncover qualified sales leads to feed your sales team. From our years of experience, we have the knowledge and expertise to assist you in a campaign that will get the results you require. Virtual Call Centre is owned and managed by a team of fully experienced sales and marketing professionals. * Highly qualified lead generation * Appointment setting and diary management * Expert management and quality control * Dedicated account managers on the phone * Regular training and role play * Data consulting and pin point target market approach * Transparent reporting Adhering to All Privacy Act and Do Not Call Register at all times. Our Agents are experienced in conducting surveys, and getting the answers, you require for your Brand or Product. Your customers will reach a highly professional Customer Service Agent who has the expertise to turn the call into a Sale. Inbound calls VCC will take your overload calls by using the Virtual Sales method. VCC have a non-intrusive approach in reaching your existing customers to inform them of new products, services, seminars or to touch base with a courtesy call. Customer Service Calls. VCC agents, will set appointments for your sales teams, with a highly effective script, this now enables your sales teams to utilise their time in the field selling and building rapport with your clients. Appointment Setting. Using our call centre to manage your Lead Generation strategy can be the engine that fuels your business with leads and revenue. Also known as Data Base Cleansing, VCC will update and remove any unwanted data on your Data Base. Tactical Campaigns Tactical Campaigns and telemarketing are an effective means of updating your customer database, obtaining valuable market intelligence and customer feedback, and promoting your products and services. Scripts are written to achieve the desired outcome. Agents are briefed on scripts and how to overcome objections for that particular campaign, to get maximum results. VCC will create a specific campaign to reach the target audience you require. Your customers receive an exceptional sales experience as a result of our unique telesales programs, strong sales culture and attractive staff incentive programs. Effective selling skills have a considerable impact on your sales results, profitability and growth. Telesales. VCC Agents are fully experienced in qualifying prospects by getting through the gatekeepers and reaching the decision makers. VCC offers a comprehensive range of innovative call centre outsourcing services for your business, ranging from customer service, Telemarketing and Help Desk to Collections and Appointment Setting. (more).